Absolutely. All devices include a 12-month limited warranty, covering hardware or software issues not caused by physical damage or misuse. We’ll repair or replace your phone if something goes wrong.
Refurbished and pre-owned phones offer almost the same performance as new phones at a much lower price. You save money, avoid long carrier contracts, and help reduce e-waste. At Grasshot, every device is tested, cleaned, and guaranteed to work. so you get high quality without the high price tag.
Yes. Buying refurbished or pre-owned helps cut down on electronic waste and reduces the demand for new manufacturing. Making it a sustainable choice for both your wallet and the planet.
Yes! We offer a 30-day return window. If you’re not happy with your purchase, just send it back in its original condition for a refund or exchange.
You can reach us anytime at support@grasshot.com. We typically reply within 24 hours or the Contact Us form for quick assistance.
Once your order ships, you’ll receive an email with a tracking number. You can click the link in that email. If you didn’t receive tracking information, contact support and we’ll resend it.
To start a return, email support@grasshot.com with your order number and reason for return. We will send you a prepaid return label (if applicable) and instructions. Returns must be sent back within 30 days of delivery.
We cover your device for both hardware and software defects, within the 12-month warranty, provided the issue are due to technical defect and are not the result of accidental damage, misuse, or normal wear and tear like a decrease in battery life etc. contact support with your order number, a description of the issue, and any images or videos if possible. Our team will troubleshoot the problem or arrange a repair/replacement.
Majority of our smartphones are unlocked, which means they can be used with any major U.S. carrier (AT&T, T-Mobile, Verizon, and outside the United States). Just insert your SIM card, and you're ready to go. sometimes a phone may not work with certain networks including the ones listed above due  to compatibility issue.
Every phone we sell has a battery health of at least 80% or higher. This ensures strong battery performance that will last throughout the day under normal use.
Yes. All devices come with a charging cable. In some cases, we may also include a SIM ejector tool or protective case, depending on availability.
We're working on it! While trade-ins aren't currently available, we're building a trade-in program to help customers save even more. Stay tuned for updates or sign up for our newsletter to be the first to know.
We offer 30 days free return
Most cards accepted
Quick response
For most networks
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