Privacy Policy – Grasshot Inc

Effective Date: August 1, 2025

Grasshot Inc (“Grasshot”, “we”, “our”, “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website (www.grasshot.com), make a purchase, or interact with our services.

By using our website or purchasing from us, you acknowledge and agree to this Privacy Policy.

1. Scope of This Privacy Policy

This policy applies to:

• All visitors to our website
• Customers purchasing products from Grasshot
• Individuals contacting our customer support

It does not apply to third-party websites, services, or applications that we do not control, even if you access them via links from our site.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information You Provide

• Full name
• Billing and shipping address
• Phone number
• Email address
• Payment method (last four digits only – we never store full card numbers)
• Order history and purchase details
• Warranty claim information

B. Automatically Collected Data

• IP address
• Browser type, version, and device type
• Pages viewed, time spent, and navigation patterns
• Referral sources (how you found our site)
• Device identifiers (where legally permitted)

C. Voluntary Information

• Product reviews and ratings
• Survey responses
• Communications with customer support

We do not knowingly collect information from individuals under 13 years of age. If we discover we have inadvertently collected data from a child, we will delete it immediately.

3. How We Use Your Information

We use your personal information for purposes including:

• Processing, fulfilling, and delivering your orders
• Providing customer support and warranty services
• Sending order confirmations, updates, and return instructions
• Detecting and preventing fraud or unauthorized transactions
• Complying with applicable laws and regulations
• Improving our website and product offerings
• Sending marketing and promotional emails (only if you opt-in)

4. Third-Party Sharing & Disclosure

Grasshot does not sell your personal information.

We may share your information with:

1. Third-Party Fulfillment Partners – We use authorized third-party sellers, warehouses, and logistics providers to fulfill your orders. This means your shipping details (name, address, phone number, and email) may be shared with them only for order fulfillment and delivery purposes.
2. Payment Processors – Payment information is securely processed through partners like PayPal, Stripe, or Apple Pay. We do not store your full credit card number.
3. Service Providers – For IT hosting, analytics, customer communication, and fraud prevention.
4. Legal Compliance – If required by law, subpoena, court order, or government request.
5. Business Transfers – In the event of a merger, acquisition, or sale of assets.

We require our third-party partners to process your data only for agreed purposes and protect it according to industry standards, but we are not responsible for their independent privacy practices.

5. Data Retention

We retain personal data:

• As long as necessary to fulfill the purpose for which it was collected
• To comply with legal, tax, or accounting requirements
• For as long as required to support warranty or return claims

When no longer needed, we securely delete or anonymize your data.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access a copy of your personal information
• Correct inaccuracies in your data
• Request deletion of your personal information
• Restrict or object to certain data processing activities
• Opt out of marketing communications
• Request a portable copy of your data

To exercise these rights, contact us at privacy@grasshot.com.
We may require verification of your identity before processing requests.

7. Security Measures

We implement industry-standard safeguards, including:

• SSL encryption for all website transactions
• Secure payment gateways
• Firewalls and restricted database access
• Regular vulnerability testing

No system is 100% secure. While we take reasonable measures to protect your data, we cannot guarantee absolute security and are not liable for unauthorized access caused by factors outside our control (such as hacking, phishing, or user negligence).

8. Cookies & Tracking

We use cookies and tracking technologies to:

• Enable website functionality
• Remember your preferences
• Analyze traffic and usage trends
• Provide personalized offers (if consented)

You can disable cookies via your browser settings, but some features may not work properly.

9. International Transfers

While Grasshot primarily serves U.S. customers, your information may be stored or processed in other jurisdictions where our third-party service providers operate. By using our services, you consent to such transfers.

10. Third-Party Links

Our website may link to third-party websites. We are not responsible for their privacy practices or content.

11. Policy Changes

We may update this Privacy Policy from time to time. The updated version will be posted with a new “Effective Date.” Continued use of our services after changes means you accept the revised policy.

12. Contact Information

If you have any questions or concerns about this Privacy Policy, contact us at:

Grasshot Inc
📧 Email: privacy@grasshot.com
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